Problem 5: All my eggs were in one basket. When we had a holiday, 2 people were missing from the business instead of just 1. Problem 4: I hired my Wife to help with the accounts. I'm available to my coaching clients, as long as I can fit between family and everything else. Solution: I don't offer a 'call me anytime' service. Someone always needs to be there to provide support. Problem 3: Running a service business makes it difficult to take holidays. If I run out of time, I'll get to it next week. Solution: I define the hours I want to work, and stick to them. Problem 2: As soon as Customers or Staff wanted anything - I'd drop everything and run to their help. Solution: My new business is built from creating content and consulting (yes, selling time for money again.)

Problem 1: I started a service business that sold time for money I made many mistakes with my first business and learnt lessons I've since fixed from Day 1 with my new business. I've run a £1m IT Business with 16 Staff.īut I'm far happier running a £300k business with just 2 staff.

Whilst your videos have not generally focused on business products and mostly focused on personal use, Pete Matheson - your YouTube review videos played a big part in the initial research we did before diving in. Unexpected benefit of 1password has actually been increased productivity and a reduction in work frustrations during the times where people are shouting passwords and codes around the office, or can’t get into a service because someone isn’t in the office that day. We had demonstrations and trials before jumping in, then after signing up we were handed over to a dedicated on boarding specialist to support with training and answer any setup questions, but honestly the system is so intuitive and simple to use we’ve made very little use of that service anyway! From initially reaching out to discuss options we were assigned an account manager to work out pricing, advise on capabilities, whether it was the right fit for us, answering all and any questions we had. Not just the platform, but the people who work there. Would highly recommend 1password for business use.

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